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Top 10 Frequently Asked Questions FAQs

If you don't see your question answered here, please reach out to one of our nutritionists.

  1. I've placed an order. How long will it take to arrive and where can I find my tracking number?
  2. How do I pause, cancel, or re-activate my shipments? What if I want my order sooner?
  3. How can I customize my order?
  4. I can't find the supplement I want to add. Why is that?
  5. Does Persona use high-quality supplements, and what makes them unique?
  6. Does Persona Ship Internationally?
  7. How many packs will I receive in my order?
  8. Is Persona a subscription service?
  9. I've purchased Persona's CBD. Will I pass a drug test?
  10. How is my recommendation created?
  1. I've placed an order. How long will it take to arrive and where can I find my tracking number?

    We are thrilled you've decided to join the Persona Family. If you are located in the United States, orders typically take 2-5 business days to arrive to your location after your order has left our facility. Please allow up to 2 business days to process your order. If you are located outside of the United States, orders can take anywhere from 5-10 business days to arrive.

    No matter where you are located, you will receive a tracking number to your email after your order has left our facility. From here, you can check on your order as it travels.

    You can also track your order by signing into your online account using the "Sign In" button in the upper right-hand corner of the website and then selecting "Tracking" on the left-hand toolbar in your account.

  2. How do I pause, cancel, or re-activate my shipments? What if I want my order sooner?

    On Persona's homepage, select "Sign In" in the upper right-hand corner of the web page. Once you have signed in, select "Pause Subscription" on the left-hand toolbar. From here, you can pause your subscription for 1, 4, 8, or 12 weeks, cancel your orders completely, or update your next shipping date (if you would like your order sooner or want to select a specific date for processing).

  3. How can I customize my order?

    Easy! You can customize your order anytime by logging into your online account. On Persona's homepage, select "Sign In" in the upper right-hand corner of the web page. Once you have signed in, select "Change Order" on the left-hand toolbar. From here, you can add other recommended protocols you didn't purchase during checkout under "Additional Supplement Recommendations" or add induvial pills under "Other Available Supplements".

  4. I can't find the supplement I want to add. Why is that?

    Persona is one of the only unique, personalized nutrition companies that takes drug-nutrient interactions into consideration when creating your pack. If you see a supplement on our product page that you can't find to add in your online account, chances are, you have a possible drug-nutrient interaction. You may also have an allergy, diet preference, or upper limit that is also keeping you from adding a particular supplement. Your safety is our top priority. If you have any questions, our Nutritionists can always look at your questionnaire to determine why a supplement is unavailable to you.

  5. Does Persona use high-quality supplements, and what makes them unique?

    We only use the best! Our products stand out from the rest because we use highly bioavailable ingredients. Bioavailability is the measure of how your body can actually utilize and absorb nutrients. Products with low bioavailability are a waste (and quite literally become waste in the bathroom). In addition, Persona limits the amount of excipients (fillers) in each of our supplements. We only use what is necessary to create a capsule or stabilize an ingredient. No junk here. For an added level of transparency, we use studied and recognized trademarked ingredients in many of our products.

    Feel free to fact check us! We publish Supplement Facts on every product page here.

    Look for our highly bioavailable ingredients such as methylated folate (for those who can't convert folate on their own), menaquinone-7 (a form of vitamin K better utilized by the body for bone health), and cholecalciferol (more active than regular vitamin D2).

  6. Does Persona Ship Internationally?

    Yes, Persona ships internationally. Please visit our International Shipping page for further details.

  7. How many packs will I receive in my order?

    Every Persona shipment includes a 28-day supply of your personalized daily packs. You will also receive an invoice of supplements included, Supplement Facts, a card with instructions on how to take your supplements, and promotional items (when applicable).

    You will receive 1-3 packs per day (AM, PM, or Night) depending on your supplement recommendations.

  8. Is Persona a subscription service?

    Yes! We list all of our subscription terms and conditions during our checkout process. There is no subscription fee or contract to be part of our automated program and you can pause or cancel your account whenever you would like. We simply want you to enjoy our high-quality products every month. The key to great nutrition is sticking to your program!

  9. I've purchased Persona's CBD. Will I pass a drug test?

    A study of 15 subjects taking the CBD sold by Persona all successfully passed urine drug tests for THC after taking the supplement for 120 days. However, be aware that some drug tests check for any cannabinoid and not THC specifically. Be sure you know what type of drug test you are taking before you decide to supplement with CBD, and if you are unsure, we rather you play it safe.

  10. How is my recommendation created?

    Persona is a lifestyle and medical-based questionnaire. Our team of doctors, nutritionists, and pharmacists have created a proprietary algorithm to bring you a customized recommendation. We don't currently offer recommendations based on blood tests or DNA. Our questionnaire focuses on lifestyle and diet habits, medical history, and goals. Start our assessment to see your recommendations. Our team of nutritionists are available by phone, email, or chat to answer your questions and further customize your pack.

1. I've placed an order. How long will it take to arrive and where can I find my tracking number?

We are thrilled you've decided to join the Persona Family. If you are located in the United States, orders typically take 2-5 business days to arrive to your location after your order has left our facility. Please allow up to 2 business days to process your order. If you are located outside of the United States, orders can take anywhere from 5-10 business days to arrive.

No matter where you are located, you will receive a tracking number to your email after your order has left our facility. From here, you can check on your order as it travels.

You can also track your order by signing into your online account using the "Sign In" button in the upper right-hand corner of the website and then selecting "Tracking" on the left-hand toolbar in your account.

2. How do I pause, cancel, or re-activate my shipments? What if I want my order sooner?

On Persona's homepage, select "Sign In" in the upper right-hand corner of the web page. Once you have signed in, select "Pause Subscription" on the left-hand toolbar. From here, you can pause your subscription for 1, 4, 8, or 12 weeks, cancel your orders completely, or update your next shipping date (if you would like your order sooner or want to select a specific date for processing).

3. How can I customize my order?

Easy! You can customize your order anytime by logging into your online account. On Persona's homepage, select "Sign In" in the upper right-hand corner of the web page. Once you have signed in, select "Change Order" on the left-hand toolbar. From here, you can add other recommended protocols you didn't purchase during checkout under "Additional Supplement Recommendations" or add induvial pills under "Other Available Supplements".

4. I can't find the supplement I want to add. Why is that?

Persona is one of the only unique, personalized nutrition companies that takes drug-nutrient interactions into consideration when creating your pack. If you see a supplement on our product page that you can't find to add in your online account, chances are, you have a possible drug-nutrient interaction. You may also have an allergy, diet preference, or upper limit that is also keeping you from adding a particular supplement. Your safety is our top priority. If you have any questions, our Nutritionists can always look at your questionnaire to determine why a supplement is unavailable to you.

5. Does Persona use high-quality supplements, and what makes them unique?

We only use the best! Our products stand out from the rest because we use highly bioavailable ingredients. Bioavailability is the measure of how your body can actually utilize and absorb nutrients. Products with low bioavailability are a waste (and quite literally become waste in the bathroom). In addition, Persona limits the amount of excipients (fillers) in each of our supplements. We only use what is necessary to create a capsule or stabilize an ingredient. No junk here. For an added level of transparency, we use studied and recognized trademarked ingredients in many of our products.

Feel free to fact check us! We publish Supplement Facts on every product page here.

Look for our highly bioavailable ingredients such as methylated folate (for those who can't convert folate on their own), menaquinone-7 (a form of vitamin K better utilized by the body for bone health), and cholecalciferol (more active than regular vitamin D2).

6. Does Persona Ship Internationally?

Yes, Persona ships internationally. Please visit our International Shipping page for further details.

7. How many packs will I receive in my order?

Every Persona shipment includes a 28-day supply of your personalized daily packs. You will also receive an invoice of supplements included, Supplement Facts, a card with instructions on how to take your supplements, and promotional items (when applicable).

You will receive 1-3 packs per day (AM, PM, or Night) depending on your supplement recommendations.

8. Is Persona a subscription service?

Yes! We list all of our subscription terms and conditions during our checkout process. There is no subscription fee or contract to be part of our automated program and you can pause or cancel your account whenever you would like. We simply want you to enjoy our high-quality products every month. The key to great nutrition is sticking to your program!

9. I've purchased Persona's CBD. Will I pass a drug test?

A study of 15 subjects taking the CBD sold by Persona all successfully passed urine drug tests for THC after taking the supplement for 120 days. However, be aware that some drug tests check for any cannabinoid and not THC specifically. Be sure you know what type of drug test you are taking before you decide to supplement with CBD, and if you are unsure, we rather you play it safe.

10. How is my recommendation created?

Persona is a lifestyle and medical-based questionnaire. Our team of doctors, nutritionists, and pharmacists have created a proprietary algorithm to bring you a customized recommendation. We don't currently offer recommendations based on blood tests or DNA. Our questionnaire focuses on lifestyle and diet habits, medical history, and goals. Start our assessment to see your recommendations. Our team of nutritionists are available by phone, email, or chat to answer your questions and further customize your pack.

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  • Who We Are
  • Our Mission
  • Nutritionists
  • Influencers & Affiliates

  • Nutritionist Appointment
  • Blog
  • News & Articles
  • Contact Us
  • FAQs

  • Privacy Policy
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  • Accessibility
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Need some help?

Call us: 1-800-983-3887
M-F 8am-8pm EST
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Snoqualmie WA 98065

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